Anonymous
map-marker Toledo, Ohio

Broken lip gloss in purse - again !!

Once again I reached into my designer handbag to find my keys and my hand was dipped into the lip gloss that was all over the inside of my bag. One again the entire to of the lip gloss had broken off and spilled the contents onto everything. I am done with their poor quality packing and tossing all of the lip gloss before it ruins more of my handbags. This company is a joke. When I cancelled my monthly subscription because the products that were sent were none I would use, they claimed they did not get my message and continued to bill me. another scam
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Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Guest

Hmm, it happened two times to you.... how 'bout utilizing a good makeup bag for your designer bag.

... it's a commonly available item you can afford a designer purse, I'm sure you can prob afford a cosmetic bag for it. The makeup bags also come in every price range so no excuse.

In my experience ANY brand makeup can open in an unprotected purse and cause inconvenience and even damage regardless of the price and design of the makeup packaging.

My motto is, if something happens once, shame on you, but twice?

.... shame on ME.

Guest
reply icon Replying to comment of Guest-1187656

I agree about getting a cosmetic bag. And I agree that any product can open.

But her issue wasn't that it randomly opened. It was that the top completely broke off...twice now. We dont know if she is rough or gentle with her handbag, or has a ton of stuff knocking around, or even if the lipgloss was one of the only things she was carrying around. Either way, ive done all those things before and never have had this issue.

So its kind of hard to believe the whole top would just break off twice.

Unless you are dealing with manufacturer error. was thinking about ordering my "free birthday bag." But after reading all these reviews....I'll just stick with what I have.

Guest
reply icon Replying to comment of Guest-1187656

Said the “ Creator of Julep” lol . It’s so obvious that these troll like replies are from someone on the $10 an hour payroll for Julep.

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Anonymous
map-marker Flushing, New York

Poor products, poor customer service

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Terrible company. End of May I wanted ordered a subscription. Nothing ever came except for the "free gift". So I went online and picked out whatever. Apparently, it was rolled over to June. So I figured okay, it's probably the same for July. I asked to cancel early June, they never canceled. It's end of June, and they just charged me for July when I told them I am no longer interested in it and would like to cancel. No one ever got back. For the product: Tiny nail polish for the ridiculous price. Colors are okay. I didn't enjoy the makeup either. To Julep: No, you don't know what I like.
View full review
Cons:
  • Not told it would be automatic
  • Not customizable
  • Billing information kept on their account
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Clinton, Indiana

Julep Nail Polish Review from Clinton, Indiana

Julep products are way too overpriced for the quality that they portray. The $14 nail polish is literally the size of a lipstick, and the color only has a good pay off if you layer a similar looking nail polish of your own to enhance it.

I wasn't even aware that the customizable beauty boxes were actually a monthly subscription automatically withdrawing from your account every three-four weeks.

The company didn't even have an option for me to email about cancelling my subscription until this month. For a "high quality" beauty company, it's *** mediocre at its best.

View full review
Reason of review:
Bad quality
Anonymous

Your complaints are invalid: you did not read. Simple as that.

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Unfortunately, this is true of most people, including college students *of all ages*. Nobody "tricked you" or "went into your account", you just didn't read.

What is especially telling is the poor grammar and misspellings in the complaints below. Everything is clearly explained and you failed to follow the rules. You can't expect someone else to liable for *** assumptions. The negative "reviews" are boiling over with entitlement.

I've had no problems and if I missed something or screwed up, I might ask for leeway but I'd sure have to accept that I had to own my part.

Everything seems to go as planned, love the polish. Stop being pissed, take responsibility, and grow up.

View full review
Pros:
  • Product quality
  • Products and customer service
Cons:
  • Bad reviews
Reason of review:
Good customer service
2 comments
Guest

Calling other reviewers immature for complaining, and using their grammar as proof does not help Julep make more money. Perhaps the customer IS wrong - will calling the customer wrong keep a business afloat?

Unhappy customers do not keep making purchases. If Julep has an actual problem with a large number of customers misunderstanding the fine print, they have the ability to change the text or work with their customers to improve the customer experience. My hope is that this reply is from someone disgruntled on the other side -either an employee at Julep, or a big Julep fan.

If this is an official response from Julep, this philosophy predicts future customer dissatisfaction.

-A Customer Experience Manager at another company (who, for the record, loves Julep nail polish. I can't find a place on their website where I can get more information about the subscription service because the link is broken, which is how I ended up here.)

Guest
reply icon Replying to comment of Guest-1162201

brilliant, fair response! :)

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Anonymous

Julep experience in Oklahoma

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I've had Julep for approximately 8 months now. I absolutely LOVE it.

Their customer service has responded WITHIN HOURS of me emailing an issue. Once, when I moved, I forgot to change my mailing address, and I'm guessing my monthly box was sent to the my old address. I contacted them and they sent a new box to the correct address, no problem. Another time, my sweet husband emailed Julep to tell them how much I love their products, and they sent me a free box (how awesome?!).

When I first signed up, I forgot to tell them that I was referred by a friend. I wanted her to get the referral points, so I emailed customer service. Again, within hours, they emailed me back and asked for her email address. She said she got the referral points that day.

I have nothing but wonderful things to say about Julep. I love the company and the positive attitude they promote!

View full review
Reason of review:
Good customer service
Delaine Kok
map-marker Gaston, South Carolina

Julep Membership Review

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Wasnt aware it charged my card every month. And havent been able to cancel. Not satisfied with product eitger. Most of time small julep brand pokish thats def not worth 30 bucks!
View full review
Reason of review:
Problems with payment
Analissa Gyq
map-marker Saint Paul, Minnesota

Love Julep

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I have been a member for several months now and love that you can customize the box to whatever you want to put in it. The quality of the polish is worth the price as the pigmentation is much better quality than other brands I have tried, it stays on longer without needing touchups, and when you are a Maven, the cost is equivalent, if not better, than most OPI, etc.

polishes. As with anything you order online, you do need to read and know what your options are and whether or not there is any fine print. Customer service has been a pleasure to work with and have corrected any errors quickly and without any hassle. If you are looking for a cheap nail polish in a high quantity, then this is not what you want.

The bottles are small and beautiful and you are paying for the quality, not the quantity. As someone who appreciates beautiful colors, I will continue to add Julep to my collection each month.

View full review
Pros:
  • Easy website
  • Polish
  • Loved their fast delivery
Reason of review:
Good quality
Anonymous
map-marker Palatine, Illinois

Review in Cosmetics and Toiletries category from Palatine, Illinois

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I was willing to overlook the INSANELY HIGH PRICE per oz. of nail polish UNTIL- after becoming a Maven subscriber, I had issues with every promo code. The only reason I subscribed in the first place was to get the discount and coupon codes offered to Mavens. Unfortunately, out of the 3 Coupon codes I tried using in the first (and only) month subscribed- 2 of the 3 did not work. Their coupons are misleading. It will say 50% off for 48 hrs. What this actually means is you have 48 hrs to get 50% off ONE ITEM (the cheapest item in your cart of course). Not knowing this, I made a purchase right away & then the next morning (12 hrs later) I realized the truth of the coupon. After several emails back and forth, I was allotted the 50% off the second purchase I intended to buy. I was hoping this was a fluke but then I received my first Maven box in the mail. I specifically indicated in my profile that I only wanted nail polish but I received 2 polishes (1 of which was BUTT UGLY) and one *** lip crayon in clown red. I was even willing to overlook this until the nail on the coffin came. In my first Julep Maven box, I received a 50% off next purchase coupon code. I went to make a purchase with the 50% promo code and low and behold- it didn't work!! I contacted them again & after several emails back and forth they realized the letter O in the code was actually a ZERO. Which coincidently enough, is the chance of me ever purchasing a thing from Julep again. ZERO! Ugh...
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Reason of review:
Pricing issue
Dracen Gwd
map-marker West Vancouver, British Columbia

MISLEADING "FREE" SAMPLE BOX

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I was willing to pay just the shipping for $2.99 for the "free" sample box and this apparently signed me up for a MONTHLY subscription for PURCHASING some kind of gift box. This monthly subscription that they trick their customers into signing up for took $24.99 from my credit card (which they kept on my account) with no confirmation email, no notification, no nothing. There wasn't even a confirmation for signing up for that subscription. When I called the help number to get a refund and to delete my account, the pre-recorded message was incredibly muddle and I could barely understand it. Either English is not her first language, or she mumbles A LOT. When someone picked up, for the first 3 seconds, all I could hear is talking. If you're going to pick up the phone, ANSWER THE PHONE - don't continue your social conversation with your coworkers. This person who picked up the phone also mumbled A LOT and I couldn't understand anything since enunciation isn't a thing for Julep. TERRIBLE company. The gel liner that came in the original sample pack makes me tear up all day until my tears wash it away. The nail polish doesn't apply well and is very thin and chips incredibly easily and smells just as bad as regular nail polish (it's "vegan"). TERRIBLE service. UNPROFESSIONAL all around atmosphere. The app is useless. Never works. The coupons don't work with any discounted items but almost everything is discounted. This is terrible.
View full review
Cons:
  • Customer service
  • Free sample pack
Reason of review:
TRICKED INTO BUYING THINGS
5 comments
Guest

The #1 issue I had with this company is their misleading promos! Soooooo frustrating

Guest

It's the phenoxanthenol that makes your eyes water. It's an allergen and it's banned in europe.

Julep puts it in all their skin and beauty products. Really unethical.

Guest

I don't understand how it 'tricked' you, when I signed up for my free box, it was made very clear that I had signed on for the subscription. So I think maybe you didn't read it clearly enough.

It has you make an account and go thru a quiz so they send you things you may like. I only did mine last month, so I assume the way you got your free box only a month earlier isny much different.

It's a monthly service, it stated that when you made the account. Sorry you got confused and don't like the products, but don't blame them because you didn't read the agreement fully.

Guest

You are goofy. Julep is a monthly subscription service.

That's what it is. If you don't want it, cancel it.

Guest

I agree with everything you just said! CS offered no assistance with my issue, and she was very rude.

Shipping takes too long, polishes don't last and yep..... Discount codes rarely work.

I asked her to cancel me. Too much stress when there are other great companies out there.

View more comments (4)
Anonymous
map-marker Seattle, Washington

It's impossible to cancel

Don't sign up for a membership. You can't cancel online. You have to call, wait on hold, deal with a hard sell to stay, then find out they still didn't process your cancellation. Just cancel on their site each month, they'll tell you. The site is frequently down during the cancellation window. Today, attempts to log on result in "File not found". Next step is preemptively blocking them from charging me. Stay away from Julep, the products are overpriced and the monthly membership is more hassle than it's worth.
View full review
Reason of review:
Poor customer service

Preferred solution: Enable online cancellation

Nakeem Qij
map-marker Mount Pleasant, South Carolina

Julep Love

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At first I signed up for the free box & didn't fully understand how customizable the box & subscription is. I would look at the different boxes available and choose my favorite and be mostly satisfied once I received it. Several months ago I decided I would cancel my subscription and just order the items I wanted to receive instead. You have to call to cancel the subscription, but it's no big deal since it's web based there's not a long hold or a bunch of hoops to jump through. On the other end of the line there was a very sincere REAL guy who I explained my situation to. He ended up changing the entire game for me because there were a lot of options I was not aware of... one of which being that you have the option to skip a month if you're tight on funds (the option comes at the end of the "edit my box" process where it gives you the option to ship the box to yourself, a friend, or skip that month). Another great thing about this subscription is that you can swap any or all of the curated box items out (which I usually do so I can order birthday gifts or re-up on my must haves). Something I also didn't realize is that I had accumulated Jules reward points extremely quickly (350 per box, 100 for joining, & 500 for the Julep anniversary). With the Jules Points you can get a free box (2000 points) or free add ons (around 800 for something like a full sized blush). The best part of the Julep experience is that they're always adding new beauty products and polish colors and creating great gift sets which makes all the gifting for my sisters and girlfriends so easy because it's online and all I have to do is shop around then click a button to order. On top of all that all the items are discounted for subscribers along with free shipping (as well as about 5% cash back for ebates members). I'd also like to say the packaging and product quality is overall excellent. Nail polish bottle design is so much smarter than a typical bottle of something like essie or OPI. I've had one mess up with a highlighter that wasn't properly put in the packaging and slid out when I opened the product, but did not break during shipment (of course) because julep ships in an adorable & very break-proof packaging style. They did offer to replace it, but honestly it wasn't broken and I just fixed it myself because I was so excited to use it. I have LOVED every product I have tried from them including nail polishes, blushes, highlighter, face primer, eyeshadows, lip glosses, lipsticks, lip crayons, & brow products. The only average quality product I found was their mascara, although it made my lashes look to die for the formula was a little too wet upon application which is hard with my eye shape. Definitely a good option for someone that wants a box subscription, but prefers to be involved in the curating of it.
View full review
Pros:
  • Reliable delivery dates
  • Product quality
  • Easy website
Reason of review:
great customer service, quality products, ordering process, reliable shipping dates, & fair member pricing
Anonymous
map-marker Moorpark, California

First time customer. Late package *Holiday Times*

Julep - First time customer. Late package *Holiday Times*
This was my first time ordering from Julep. They had great deals for black friday. So I decided to try out their products.I ordered on 11/26/15 and got an eyeshadow palette for the great price of $20 dollars. A few weeks past and it was getting close to a month. So I emailed them and they responded back fast. They asked me to verify my address because according to them I hadn't verified my address (although that is the whole point of being able to review and submit ones information before purchasing the product) and that my product would arrive in a few days. It was around 12/29 and I was frustrated at the late arrival especially the email sent to me asking to review the item when I hadn't even received the item.So I went and canceled the order. They resolved the issue by returning my $20 dollars and as an apology gave me the eyeshadow for free. The package arrived on 12/30.There was a broken eyeshadow but the quality of the eyeshadows make up for it. Overall, I would buy from them again. Just not during the holidays. Also, it would be great if they had communicated themselves more effectively. Rather then leave me at a lost.
View full review
Pros:
  • Pigmentation of the eyeshadow
  • Great deal
Cons:
  • Lack of communication on late package
Anonymous
map-marker Edmonton, Alberta

Terrible experience

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Their prices are WAY too high, and after I placed my order was charged the exchange rate (which I thought had already been done). I wanted to return my product because the exchange was terrible, they TOLD ME TO return the product by marking the box "return to sender"...so I did. Its now been 6 weeks, I still have no refund and they tell me they havent received the return but had I sent it by some form of tracking, it would have expedited the return. THEY TOLD ME TO RETURN IT IN THAT FASHION! Now...Its over 6 weeks later, I have no polish and am still out $70...still waiting...and very mad. And, of course, they wont do anything about it.
View full review
Loss:
$70
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Irvington, Virginia

THIEVES!!!!! DON'T TRY THEM, SOME OF THE STUPIDITY, WORTHLESS NO CLASS COMPANY!

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THIS IS NO WAY TO RUN A COMPANY, EXTREMELY UNPROFESSIONAL! NEGATIVE ZERO CUSTOMER SERVICE! VERY UNHAPPY AND UNSATISFIED CUSTOMER. THIS NEEDS PROMPT RESOLVE, I WILL SHARE THIS WITH MANY. Katie Smith (Julep) From: ME Sent: ‎Thursday‎, ‎June‎ ‎11‎, ‎2015 ‎3‎:‎08‎ ‎PM To: Julep Katie, DID you process the refund as you said you had done on 6/9/2015? If I come back as a full maven will I get my 300 Jules points back? PLEASE TELL ADVERTISING TO: Post on the top front of you web page that after you pay $2.99 for a trial box that you will be billed on said date! Post “SKIP A MONTH” and that we must call to cancel! If I had known about the skip a month I would have done so as I was not finished shopping! ME From: support@***.zendesk.com Sent: ‎Thursday‎, ‎June‎ ‎11‎, ‎2015 ‎7‎:‎35‎ ‎AM To: ME ##- Please type your reply above this line -## Your request (#350282) has been updated. Katie Smith (Julep) Jun 11, 7:35 AM Hello Maven, Thanks for following up with us regarding this. When you select add ons during the Maven window, those are items you are adding to the box, not adding to your wishlist. If we reactivated your account, you would have to log in during the window and skip the July Maven box. You are still able to use your coupon when your account is deactivated. We look forward to hearing from you soon to get this resolved. Until then, have a great rest of your day! Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 9, 12:35 PM It is nice to hear from you Katie, I was loosing hope for any help. THANK YOU for the refund. First off I received the box on the 5th, after emailing back and forth with no resolve, I opened it to see what the June box looked like and what add ons Julep picked from my waitlist. Only two were there, I now have six nail polishes when my profile says I wear my nails natural - oh well. I received 200 Jules on my Birthday 5/21 making it 300 Jules. I don’t have that credit card anymore. ***** If I become a Maven again may I use my coupons and order the items I was looking at and SKIP JULY BOX? I’m sure I’m forgetting something, thank you again for your prompt attention to this matter and response. ME From: support@***.zendesk.com Sent: ‎Tuesday‎, ‎June‎ ‎9‎, ‎2015 ‎11‎:‎01‎ ‎AM To: ME Katie Smith (Julep) Jun 9, 11:01 AM Hello, Thanks for reaching out to our Julep Beauty Advisors regarding this. We are sorry for any frustrations this may have caused, I am actually a Supervisor here on the Customer Service Team. We would be happy to make a one time exception for you in regards to the June Maven box and issue you a full refund for the order. Typically, we would need to wait for the package to be returned to our facility due to the fact that there were multiple add ons selected for the order. Unfortunately, there are no discount codes that can be applied towards monthly Maven boxes, as is stated on the coupon codes. Looking into the Jules in your account, it looks like you did only have 100 Jules, which is unfortunately not enough to cover anything that was selected for your box. You do have to have the full amount of Jules to cover any selected add ons, or your full monthly box in order for them to correctly apply. We have put that refund request in for you here today. You can expect to see that post to your account within the next 2-10 business days depending upon your financial institution. We do need you to write Return to Sender on that package when you receive it. If you have any further questions or concerns, please do not hesitate to reach out to our team and we will be happy to assist you. Until then, have a great rest of your day! Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 6, 10:08 AM I am the most UNSATISFIED CUSTOMER AND HAVE NEVER RECEIVED THIS TREATMENT BEFORE. I CAN'T BELIEVE THAT THIS HORRIBLE SERVICE IS WHAT JANE PARK FIND IN ANY WAY SHAPE OR FORM ACCEPTABLE I need resolve, my money was taken and I get cancelled and lost my jule points, 50% coupon, was not offered to skip a month, nor did I know I could skip a month or to use my discounts, or to just charge me shipping and last but not least send whatever it is that Julep picked off of my waitlist without my permission and send it to me free. Don't slam the door in my face again as I have no problem sharing my failure of an experience with all social media outlets,,,,,, Your response is needed. thx Dear Jane, I was treated horribly yesterday while on a three way call with my bank NFCU. I called my bank to dispute the charges of $44.96, for what I thought was going to be a regular purchase using my 50% off coupon from a small box I received and paid shipping on and my Jules points. This would have given me a great discount on all the items I was interested in and others I was still looking at. I did not submit a purchase because I wasn’t finished shopping and I never received an email that Julep charged my card. I found the charge while viewing my statement and then called my bank. Your rep. never once offered a refund or to apply my discounts or any other minor exception. I was told I would have to pay for a box in June and planned on canceling my subscription only, the first box was in April, nothing in May, so that’s when I started shopping to use my discounts. Very sad and unhappy customer, ME Please Help. Thank You. From: ME Sent: ‎Friday‎, ‎May‎ ‎29‎, ‎2015 ‎10‎:‎24‎ ‎AM To: maven@***.com Today your rep spoke to me and my bank, she was rude, didn't listen or try to retain me or help me with my unauthorized order. I have a 50% off coupon from the first and only box I received. I also HAD 300 JULES POINTS, my BIRTHDAY WAS ON 5/21. That didn’t matter to your rude rep. she changed the rules and promises each time she spoke. So now she has taken $45.00 from me. She was rude to me and my bank rep. I know your co. has a following, but that can be altered very quickly. I know Jane would not be happy with this incident. I hope she hears and reads my email. I don't owe this co. anymore money, much less the amount that is being taken from me as unauthorized!!!!!!!!!!!!!!!!!!! VERY UNHAPPY PERSON AND CUSTOMER. From: maven@***.com Sent: ‎Thursday‎, ‎May‎ ‎28‎, ‎2015 ‎12‎:‎49‎ ‎PM To: ME Hi , As requested, we have cancelled your Julep Maven subscription. We are sorry that you are leaving us, and we'd love to hear how we could improve Julep Maven. Just hit "reply" and answer a few questions: Why did you become a Maven? Why did you cancel your Maven subscription? Did you enjoy the products in your Maven boxes? How could we make the Maven program more appealing? We appreciate you taking the time to share your thoughts, and hope you'll consider becoming a Maven again in the future! If you are cancelling after the 24th, you will still be charged on the 27th for the upcoming month's Maven box (please refer to our Maven FAQs at http://www.julep.com/maven-faq.html). Hours of Operation Monday through Friday: 8am-5pm (PST) Saturday: 9am-1pm (PST) Sunday: Closed Julep Maven Team maven@***.com 1-87*-651-**** Thank you again, ##- Please type your reply above this line -## Your request (#347943) has been updated. Ashley Flores (Julep) Jun 5, 6:41 AM Hey, We apologize for any confusion regarding your June Box. The Maven Window is open every month from the 20th-24th. During these days is when changes were made to this monthly box and the items previously listed were selected to be included. We are showing that your subscription is now cancelled so that you do not receive any monthly boxes or charges in the future. Please feel free to reach out to us if you are in need of any additional assistance. Thank you for your time. Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 4, 4:32 PM This does not look my shopping list I was working on, I want to see what I had been looking at and still shopping for on my waitlist! Since I DID NOT PLACE THIS ORDER AND HAVE NO RECEIPT! I am still very upset with the rep. that did the 3 way call with my bank and offered no resolve what so ever! I can’t remember her name but she had absolutely no customer service skills! Please help…… From: support@***.zendesk.com Sent: ‎Tuesday‎, ‎June‎ ‎2‎, ‎2015 ‎2‎:‎34‎ ‎PM To: ME Jun 4, 4:17 PM This does not look my shopping list I was working on, I want to see what I had been looking at and still shopping for on my waitlist! Since I DID NOT PLACE THIS ORDER AND HAVE NO RECEIPT! I am still very upset with the rep. that did the 3 way call with my bank and offered no resolve what so ever! I can’t remember her name but she had absolutely no customer service skills! Please help……………. From: support@***.zendesk.com Sent: ‎Tuesday‎, ‎June‎ ‎2‎, ‎2015 ‎2‎:‎34‎ ‎PM To: ME Ashley Flores (Julep) Jun 2, 2:34 PM Hi, Thank you for reaching out to us. Below is a breakdown of your June Box. June Box ($24.99) Eye shadow Brush Gel Eye Glider - Smoky Taupe Shimmer Feels Like Velvet - 5th Ave & Broadway June Box add-ons: Swan Dive Mystery Polish ($4.99) Illume Eye Brightener - Pink ($9.99) Clean Slate Polish Correct Pen ($4.99) June gift with purchasing 3+ add-ons June new Maven gift We hope this information is helpful! Please let us know if you have any other questions. Until next time, have a nice day. Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME May 31, 10:26 PM Please be sure to include the following information in your email: First Name: Last Name: Email Address: Reason for contacting us: Please email me an itemized list of this Order Number 292****, as I can not access it on your site. This email is a service from Julep. Delivered by Zendesk. This email is a service from Julep. Delivered by Zendesk. Message-Id:RERAS147_5****cb5618e_3a113f99a38cd3281****fc_sprut
View full review
Loss:
$45
Cons:
  • Took money without authorization
Reason of review:
UNAUTHORIZED CHARGE TO MY CREDIT CARD, NO RECORD OF TRANSACTION, NO RECEIPT, NOT VIEWABLE ON THEIR WEBSITE, ETC.!

Preferred solution: Full refund

Anonymous
map-marker Cherry Hill, New Jersey

Julep Online Order Review from Cherry Hill, New Jersey

I trying to subscribe to your products and pay 3 months upfront and the card I'm using is a visa debit card and i justed my account with plenty of money on it. My employer at Amtrak gives our checks on debit cards. Everyother site takes including ipsy and just fab. I also dont want to misson tbe 12 color pallet. Prettt disuraged about this time and civial instead of flipping out like i usually do..... and i would like this problem fixed asap because i don't want to lose the 12 piecw set Hopefully doesn't take forever
View full review
Reason of review:
Problems with payment
2 comments
Guest

Wow, instead of wasting your paycheck on makeup subscription boxes you should seriously consider investing in an English language course to clean up your atrocious grammar!

Guest
reply icon Replying to comment of Guest-1302489

This made me scream out laughing ! Omg !

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