THIS IS NO WAY TO RUN A COMPANY, EXTREMELY UNPROFESSIONAL! NEGATIVE ZERO CUSTOMER SERVICE! VERY UNHAPPY AND UNSATISFIED CUSTOMER. THIS NEEDS PROMPT RESOLVE, I WILL SHARE THIS WITH MANY. Katie Smith (Julep) From: ME Sent: Thursday, June 11, 2015 3:08 PM To: Julep Katie, DID you process the refund as you said you had done on 6/9/2015? If I come back as a full maven will I get my 300 Jules points back? PLEASE TELL ADVERTISING TO: Post on the top front of you web page that after you pay $2.99 for a trial box that you will be billed on said date! Post “SKIP A MONTH” and that we must call to cancel! If I had known about the skip a month I would have done so as I was not finished shopping! ME From: support@***.zendesk.com Sent: Thursday, June 11, 2015 7:35 AM To: ME ##- Please type your reply above this line -## Your request (#350282) has been updated. Katie Smith (Julep) Jun 11, 7:35 AM Hello Maven, Thanks for following up with us regarding this. When you select add ons during the Maven window, those are items you are adding to the box, not adding to your wishlist. If we reactivated your account, you would have to log in during the window and skip the July Maven box. You are still able to use your coupon when your account is deactivated. We look forward to hearing from you soon to get this resolved. Until then, have a great rest of your day! Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 9, 12:35 PM It is nice to hear from you Katie, I was loosing hope for any help. THANK YOU for the refund. First off I received the box on the 5th, after emailing back and forth with no resolve, I opened it to see what the June box looked like and what add ons Julep picked from my waitlist. Only two were there, I now have six nail polishes when my profile says I wear my nails natural - oh well. I received 200 Jules on my Birthday 5/21 making it 300 Jules. I don’t have that credit card anymore. ***** If I become a Maven again may I use my coupons and order the items I was looking at and SKIP JULY BOX? I’m sure I’m forgetting something, thank you again for your prompt attention to this matter and response. ME From: support@***.zendesk.com Sent: Tuesday, June 9, 2015 11:01 AM To: ME Katie Smith (Julep) Jun 9, 11:01 AM Hello, Thanks for reaching out to our Julep Beauty Advisors regarding this. We are sorry for any frustrations this may have caused, I am actually a Supervisor here on the Customer Service Team. We would be happy to make a one time exception for you in regards to the June Maven box and issue you a full refund for the order. Typically, we would need to wait for the package to be returned to our facility due to the fact that there were multiple add ons selected for the order. Unfortunately, there are no discount codes that can be applied towards monthly Maven boxes, as is stated on the coupon codes. Looking into the Jules in your account, it looks like you did only have 100 Jules, which is unfortunately not enough to cover anything that was selected for your box. You do have to have the full amount of Jules to cover any selected add ons, or your full monthly box in order for them to correctly apply. We have put that refund request in for you here today. You can expect to see that post to your account within the next 2-10 business days depending upon your financial institution. We do need you to write Return to Sender on that package when you receive it. If you have any further questions or concerns, please do not hesitate to reach out to our team and we will be happy to assist you. Until then, have a great rest of your day! Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 6, 10:08 AM I am the most UNSATISFIED CUSTOMER AND HAVE NEVER RECEIVED THIS TREATMENT BEFORE. I CAN'T BELIEVE THAT THIS HORRIBLE SERVICE IS WHAT JANE PARK FIND IN ANY WAY SHAPE OR FORM ACCEPTABLE I need resolve, my money was taken and I get cancelled and lost my jule points, 50% coupon, was not offered to skip a month, nor did I know I could skip a month or to use my discounts, or to just charge me shipping and last but not least send whatever it is that Julep picked off of my waitlist without my permission and send it to me free. Don't slam the door in my face again as I have no problem sharing my failure of an experience with all social media outlets,,,,,, Your response is needed. thx Dear Jane, I was treated horribly yesterday while on a three way call with my bank NFCU. I called my bank to dispute the charges of $44.96, for what I thought was going to be a regular purchase using my 50% off coupon from a small box I received and paid shipping on and my Jules points. This would have given me a great discount on all the items I was interested in and others I was still looking at. I did not submit a purchase because I wasn’t finished shopping and I never received an email that Julep charged my card. I found the charge while viewing my statement and then called my bank. Your rep. never once offered a refund or to apply my discounts or any other minor exception. I was told I would have to pay for a box in June and planned on canceling my subscription only, the first box was in April, nothing in May, so that’s when I started shopping to use my discounts. Very sad and unhappy customer, ME Please Help. Thank You. From: ME Sent: Friday, May 29, 2015 10:24 AM To: maven@***.com Today your rep spoke to me and my bank, she was rude, didn't listen or try to retain me or help me with my unauthorized order. I have a 50% off coupon from the first and only box I received. I also HAD 300 JULES POINTS, my BIRTHDAY WAS ON 5/21. That didn’t matter to your rude rep. she changed the rules and promises each time she spoke. So now she has taken $45.00 from me. She was rude to me and my bank rep. I know your co. has a following, but that can be altered very quickly. I know Jane would not be happy with this incident. I hope she hears and reads my email. I don't owe this co. anymore money, much less the amount that is being taken from me as unauthorized!!!!!!!!!!!!!!!!!!! VERY UNHAPPY PERSON AND CUSTOMER. From: maven@***.com Sent: Thursday, May 28, 2015 12:49 PM To: ME Hi , As requested, we have cancelled your Julep Maven subscription. We are sorry that you are leaving us, and we'd love to hear how we could improve Julep Maven. Just hit "reply" and answer a few questions: Why did you become a Maven? Why did you cancel your Maven subscription? Did you enjoy the products in your Maven boxes? How could we make the Maven program more appealing? We appreciate you taking the time to share your thoughts, and hope you'll consider becoming a Maven again in the future! If you are cancelling after the 24th, you will still be charged on the 27th for the upcoming month's Maven box (please refer to our Maven FAQs at http://www.julep.com/maven-faq.html). Hours of Operation Monday through Friday: 8am-5pm (PST) Saturday: 9am-1pm (PST) Sunday: Closed Julep Maven Team maven@***.com 1-87*-651-**** Thank you again, ##- Please type your reply above this line -## Your request (#347943) has been updated. Ashley Flores (Julep) Jun 5, 6:41 AM Hey, We apologize for any confusion regarding your June Box. The Maven Window is open every month from the 20th-24th. During these days is when changes were made to this monthly box and the items previously listed were selected to be included. We are showing that your subscription is now cancelled so that you do not receive any monthly boxes or charges in the future. Please feel free to reach out to us if you are in need of any additional assistance. Thank you for your time. Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME Jun 4, 4:32 PM This does not look my shopping list I was working on, I want to see what I had been looking at and still shopping for on my waitlist! Since I DID NOT PLACE THIS ORDER AND HAVE NO RECEIPT! I am still very upset with the rep. that did the 3 way call with my bank and offered no resolve what so ever! I can’t remember her name but she had absolutely no customer service skills! Please help…… From: support@***.zendesk.com Sent: Tuesday, June 2, 2015 2:34 PM To: ME Jun 4, 4:17 PM This does not look my shopping list I was working on, I want to see what I had been looking at and still shopping for on my waitlist! Since I DID NOT PLACE THIS ORDER AND HAVE NO RECEIPT! I am still very upset with the rep. that did the 3 way call with my bank and offered no resolve what so ever! I can’t remember her name but she had absolutely no customer service skills! Please help……………. From: support@***.zendesk.com Sent: Tuesday, June 2, 2015 2:34 PM To: ME Ashley Flores (Julep) Jun 2, 2:34 PM Hi, Thank you for reaching out to us. Below is a breakdown of your June Box. June Box ($24.99) Eye shadow Brush Gel Eye Glider - Smoky Taupe Shimmer Feels Like Velvet - 5th Ave & Broadway June Box add-ons: Swan Dive Mystery Polish ($4.99) Illume Eye Brightener - Pink ($9.99) Clean Slate Polish Correct Pen ($4.99) June gift with purchasing 3+ add-ons June new Maven gift We hope this information is helpful! Please let us know if you have any other questions. Until next time, have a nice day. Your Julep Beauty Advisor 1-87*-651-**** www.julep.com Monday-Friday 6am-5pm PST Saturday-Sunday 9am-5pm PST ME May 31, 10:26 PM Please be sure to include the following information in your email: First Name: Last Name: Email Address: Reason for contacting us: Please email me an itemized list of this Order Number 292****, as I can not access it on your site. This email is a service from Julep. Delivered by Zendesk. This email is a service from Julep. Delivered by Zendesk. Message-Id:RERAS147_5****cb5618e_3a113f99a38cd3281****fc_sprut
Hmm, it happened two times to you.... how 'bout utilizing a good makeup bag for your designer bag.
... it's a commonly available item you can afford a designer purse, I'm sure you can prob afford a cosmetic bag for it. The makeup bags also come in every price range so no excuse.
In my experience ANY brand makeup can open in an unprotected purse and cause inconvenience and even damage regardless of the price and design of the makeup packaging.
My motto is, if something happens once, shame on you, but twice?
.... shame on ME.
I agree about getting a cosmetic bag. And I agree that any product can open.
But her issue wasn't that it randomly opened. It was that the top completely broke off...twice now. We dont know if she is rough or gentle with her handbag, or has a ton of stuff knocking around, or even if the lipgloss was one of the only things she was carrying around. Either way, ive done all those things before and never have had this issue.
So its kind of hard to believe the whole top would just break off twice.
Unless you are dealing with manufacturer error. was thinking about ordering my "free birthday bag." But after reading all these reviews....I'll just stick with what I have.
Said the “ Creator of Julep” lol . It’s so obvious that these troll like replies are from someone on the $10 an hour payroll for Julep.