Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

It was an awful experience! I signed up for thr free Decemeber box.

Nowhere during sign up did it mention the normal cost I could expect. I thought I would be notified of the new box selection and asked if I would want that months box. NO! They sent it automatically and THEN I find out the cost.

So I canceled it immediately and was told to return the unopened box if I wanted a refund. After a week of not getting it to the post office ( 2 kids

Product or Service Mentioned: Julep Free Trial.

Reason of review: Not as described.

Monetary Loss: $27.

Preferred solution: Full refund.

I liked: Easy cancellation via email.

I didn't like: Products or business structure.

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