Julep Reviews
5.2K
CLAIMED LOSSES
338
TOTAL REVIEWS
150K
PAGE VIEWS
2
ISSUES RESOLVED
Julep Reviews
Do not order from this company!!!
I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and if not by Christmas I would want to cancel. The person that responded never gave me a time frame or status - sent me a return form. I emailed back that I only wanted to return if not rec'd by Christmas. Someone nicely replied that they would send tracking once shipped. A couple of hours later the first person who was so rude cancelled my order. Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon.none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time. No customer service number - do not order from this company.
ID
Location
Jamison, Pennsylvania
Be careful when placing holiday orders
I placed an order on Cyber Monday with Julep - I understand that orders take time but 9 days later the order has not shipped. I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology - just a return label. I will not be paying to return anything - I will not open, drop in mailbox with "return to sender" and dispute the charge. I have my communications with this company saved with their non answer and non- existent customer service. You can't call - this is the only way to communicate which is probably best - I can forward to Amex. They are sending me emails as late as today touting stocking stuffers - really? Do not order if you really need items for Christmas - I have no idea when I will get my package and they won't even answer when I ask - not even a timeframe. I am totally disgusted with the lack of concern for customer concerns - terrible service.
ID
Location
Jamison, Pennsylvania
New Reviewer
No I would not
I am not a customer & dont know how this company got my email address. Out the blue I have received tons of e-mails, I have responded unsubscribe me multiple times. They responded you dont have an account with us, what do that have to do with unsubscribing my email address. And what do you know there is not a phone number to call, AT THIS POINT THIS IS HARASSMENT!!!!
ID
Location
Lewisville, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThink before you purchase
Make up sticks dry. Emailed their customer told me they would not refund my money since i did not purchase $50 worth of product. Dont see that on their return policy nor on their tems of service. I asked for transparency. No response
ID
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer
POOR CUSTOMER SERVICE
Update by user May 22, 2019
Yes, I put it out on their social media and it was seen by one of their executives who made it right. Thank you for your follow-up
Original review posted by user Apr 22, 2019
Several weeks ago I received my order from JULEP, but there were problems, one (1) nail polish broke and leaked all over two (2) others causing them to stick shut. I tried to call the telephone # listed on receipt to no avail. Sent several emails, again, no luck. Now I have to file in court to get satisfaction. ID
Product
Julep Nail Polish
Cons
- Refund policy
Reason of review
Poor customer service
Loss
$57
Preferred solution
Replacement AND refund to CC
New Reviewer
I cant check any stats for the current month
I dont know..did the monthly subscription stop
1 comment
ID
Service
Julep Membership
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Julep decided to stop their subscription service. This was a business decision- I am alright with that. Mavens accumulated Jules (points towards other purchases) each month. I myself had quite a few. I noticed the last couple of months before they made their...
View full review
ID
Service
Julep Membership
Pros
- Polish
Cons
- Cosmetics and skin care
Reason of review
Not given Mavens the opportunity to use up their Jules BEFORE ending subsciption services is shameful. What good is 25% off when our Jules give us product for free (that would be 100% off).
Preferred solution
Either honor our JULES balance on your site or send coupon for the value of the JULES. Your well deserves success is due to your loyal customers who supported when you were a small company from Washington state; you need to do right.
Horrible customer service
Bought products Nov 27 account debited Nov 28th it was Jan sent email Jan 15th sent email, still no products sent atleast 5 emails no return answer. Asked for money back returned to me 20th Jan. Would of rather had the products or at least a call or text for reason for delay. 
ID
Service
Julep Customer Care
Reason of review
Order processing issue
They were good, and then they weren't
They were WONDERFUL when they wanted the new subscription. Then I would send inquiries online and NEVER receive a reply until I had to call them after 2-3 inquiries. Only at that point would they do anything. The last time, they knew my box was VERY late, so they apologized and were SUPPOSED to add another free box to my account. Well, my last box came, and it didn't have in it what it should have, so I emailed them THREE times (we are going on 2 weeks of no reply), and also noticed that my account never got the extra box credited to it. Still no reply---called today, and guess what? They aren't answering any calls, leave a voice mail only and they'll get back to you when they can. Super disappointed...I love their product, but if the Customer Service sucks, they aren't getting my business any longer.
ID
Service
Julep Membership
Reason of review
Poor customer service
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Holy!!!!!
I have been waiting for two weeks for my regular order to find out they haven’t even shipped yet. I spent 70 dollars plus before Black Friday to get certain colors so they wouldn’t sell out and this has been such a horrible experience. I won’t be ordering from them again.
ID
Location
Long Beach, California
Service
Julep Shipping Service
Reason of review
Order processing issue
Not Nail Polish.. It's nail water!
Most horrible polish ever! It goes on like water, it streaks and there is absolutely NO SHINE.. I've experimented with this many times.. Major Pain and so NOT worth it. To make this work and look like their claims.. HA, Apply three coats let dry completely then add one or two coats of Infinite Shine by a real nail polish company O.P.I. or my favorite polish ESSIE! Have fun spending hours on this nonsense. Do yourself a favor, Don't waste your money on this Vegan Product.. I've had good results with another Vegan brand and that Brand is PACIFICIA!
ID
Product
Julep Nail Polish
Reason of review
Bad quality
Will not take my payment
I have spent two calling my Mastercard asking them if I am entering everything correctly for payment to you on my oder to still receive your message that there is trouble with my payment. I checked. I entered everything right so please send me my oder. My name is Lori Chase my email and phone number is lc.62lori@***.com Ph # 559-704-**** Thank you, Lori Chase
ID
Reason of review
Problems with payment
Not impressed
I wanted to like Julep and I did at first, but I had my subscription less than a year. I appreciate how you can curate your own box and you can skip months. However, the make up is not quality. Their eyeshadows break easily, the powder has come apart (and no, I didn't drop it!) and the eyeshadow pencil - the eyeshadow fell out!. Lastly, I got their lip gloss which I love, but the lid's glue which attached it to lip brush came undone causing gloss to spill! UGH! I haven't had a problem with their polishes, so if that's what you're looking for and no make up go for it, otherwise skip it!
ID
Service
Julep Membership
Reason of review
Bad quality
Not worth the price, or even a lesser price!
Tried the polish- chunky, doesn't go on smooth or shiny and takes forever to dry! Tried their quick dry drops. What a joke. 3 hours later, nails still aren't solid. Don't waste your money!
ID
Product
Julep Nail Polish
Reason of review
Bad quality
WAIST OF TIME AND MONEY
I signed up for what I thought was a "free" trial on Facebook and my credit card was charged $27.99. Which would have bee ok if I had at least been satisfied with my order, which I was not! I specifically stated when I took my "beauty quiz" that I did not want finger nail polishes......well guess what I got? A classic baby blue nail polish the would be cute if I was 12, except im not 12. My "beauty advisor" must have thought I was 12 because I specifically stated that I prefer glam, full coverage makeup, and I got a hot pink lip gloss that I also will never wear. So, I paid $28 dollars so that I can enjoy an exfoliating sponge (the only thing in my box that I used). Don't make the same mistake I did!
ID
Service
Julep Free Trial
Reason of review
Not as described/ advertised
Loss
$28
Preferred solution
Full refund
My own fault but darn! It's not worth the money
It was an awful experience! I signed up for thr free Decemeber box. Nowhere during sign up did it mention the normal cost I could expect. I thought I would be notified of the new box selection and asked if I would want that months box. NO! They sent it automatically and THEN I find out the cost. So I canceled it immediately and was told to return the unopened box if I wanted a refund. After a week of not getting it to the post office ( 2 kids
ID
Service
Julep Free Trial
Pros
- Easy cancellation via email
Cons
- Products or business structure
Reason of review
Not as described/ advertised
Loss
$27
Preferred solution
Full refund
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Does anyone know if you can redeem a gift card for Julep? Or am I just out of luck?
Didn't realize they went bankrupt in January. Any info would be much appreciated.
Thank you! I can't believe this but they want me to type 50 words before I can post this as a quest.