Julep
Julep Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Julep has 2.3 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Good customer service, High quality products.
Cons: Horrible customer service, Not told this was a membership, Prices to high.Recent recommendations regarding this business are as follows: "Do not buy from this company!", "Be careful if you order and make sure you aren't agreeing to be in their Club as I've tried emailing and phoning them. Their number is out of order!", "Never ever ever again", "Not good to deal with", "Don’t order from here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Julep has 2.3 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Good customer service, High quality products.
Cons: Horrible customer service, Not told this was a membership, Prices to high.Recent recommendations regarding this business are as follows: "Do not buy from this company!", "Be careful if you order and make sure you aren't agreeing to be in their Club as I've tried emailing and phoning them. Their number is out of order!", "Never ever ever again", "Not good to deal with", "Don’t order from here".
Most users ask Julep for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Julep Reviews
"Products I don't lime"
I dont have a complaint. I just have a few items I don't really like but I don't have the original order number. Also I would really like an eyeliner in gray....
"Bad experience"
I like to keep extra Julep eyeshadow sticks, but not anymore! I keep a set of my favorite colors to use at home, another set at my office and a third for...
Germantown, Maryland
Bad experience
I like to keep extra Julep eyeshadow sticks, but not anymore! I keep a set of my favorite colors to use at home, another set at my office and a third for travel.
Hence Julep had a sale I purchased all that I needed at that time. The eyeshadow fell out of two tubes/applicators as soon as I opened them. Because it was past the 60 day return window Julep customer service basically gave me the brush off.
I CANNOT use defective products after they fall on the floor especially a product that goes near ones eyes. Note I said defective; one would hope Julep would stand behind their products.
User's recommendation: I have since found basically the same product for less at retail stores.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
I placed an order on 3/6 for $118 and never received it. They also charged me $16.99 for a club rewards fee.
I have sent over 20 emails and tried several phone numbers, and none of the phone numbers work!
I want my money back! If I could give zero stars, I would give it -100!
- Customer service replies turnaround time
Preferred solution: Full refund
User's recommendation: Do not buy from this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my mystery box. I ordered since April 8th.
I ordered an Amazon mystery box. Since April 8th, I have never received my box.
It was paid for, and I never received it.
I'm thinking this was just a scam. I should have received my box by now.
Preferred solution: Deliver product or service ordered
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntsville, Texas
Resolved: Trying to cancel "Club" since September
Company fixed the issue and I have been provided with full refund.
I was enrolled in some Julep Club after asking a purchase. I did not wish to be in this Club.
I emailed them back in September, politely asking them to cancel my 'subscription' that I did not want, nor could afford. They are continuing to charge me $16.95 per month! Now, I love the Julep products, but I don't want a subscription to their club.
I just want to be cancelled and refunded!! I will change my rating once this is done, as I love the products when I can afford them...
User's recommendation: Be careful if you order and make sure you aren't agreeing to be in their Club as I've tried emailing and phoning them. Their number is out of order!
Redmond, Washington
I’m trying to do a return nobody else answered the phone and it’s very confusing the website to do a return been trying to talk to somebody
I have a return and want address label. I want to exchange three eyeshadows for different ones. I have sent several emails and I cannot get it to work when they ask to do a return.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubois, Pennsylvania
Defective product
I opened the eyeshadow stick and it immediately fell off completely. It appeared to be used.
Do not purchase from Instagram seller #JMS256****. I called the Julep number and was hung up on and blocked when I started to explain what happened.
They refuse to refund the total price. So, I'm stuck with USED makeup.
User's recommendation: Never ever ever again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never got product I paid for
I never received my product and if you cant even send it at least return my money, it looks like what happened is when I contacted them when the package was empty that I received in the mail,they just acted like it was a return, because its on the page that it was no need to return the unused product. And they tell you that the chat is 24/7 but you cant click on the chat it doesnt do anything
- First time i talked it was good
- No customer service
- Phone numbers are disconnected
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
You did not fill my order and you took my money. Never received my order.
Contacting my bank to get my money back.
Can not even speak with a human. All you phone numbers do not work.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered product never received
I keep calling and emailing info@***.com for 2 weeks now. No one answers.
I called several numbers and one of them happened to be a political campaign office. Cannot find a number anywhere.
- I like the color lipstick
- You never get it
Preferred solution: Full refund
User's recommendation: Don’t order from here
Auburn, New York
Didn't receive my order
Ordered products on Feb. 2nd.
Waited for confirmation e mail. Didn't get one.
Called and the # isn't in service. E mailed and they said it arrived on the 8th.It didn't!
User's recommendation: Not good to deal with
Carlsbad, California
Can’t reach them about a credit I have
Phone numbers dont work and emails are going unanswered. Ready to forgo about 30 plus dollars of a credit. Very frustrating even this little
User's recommendation: No clue
Dallas, Texas
Products I don't lime
I dont have a complaint. I just have a few items I don't really like but I don't have the original order number.
Also I would really like an eyeliner in gray. I think I have every color of eyeliner and eye shadow and I can't seem to have anything with gray.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oceanside, California
Did not receive product ordered
I ordered gel eye pencils. A notice on my mobile phone said pkg was delivered. It was not in my mailbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with return
I developed an allergic reaction from the makeup I purchased. I started a return multiple times on the website without success. I need return address.
Thank you,
Martina
Preferred solution: Full refund
Watchung, New Jersey
I never bought this product I get messages daily from them and can’t get this resolved
Stop sending me advertising via messages n my phone! This is harassment!!!
Stop sending me messages. Stop!
Somerset, New Jersey
Pencil sharpener problem. And need advice
Hi. Why does your sharpener chew up the pencil so badly.
It leaves sharp edges in the liner which scratches my eye lid.
Thank you
Also which shadows compliment your new rainstorm shimmer and meadow shimmer. Appreciate the help.
About
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Julep has been on the market since 2006. It is a cosmetics company which was founded by two friends, Meet Jane and Kate. The company designs and creates cosmetic colors and products. Among Julep products there are nail, hand and foot care products. The company offers a variety of skincare, body, makeup and hair products. It offers free shipping option for all orders more than 50$. Julep participates in charity programs. The company is based in Seattle, Washington.
Julep is ranked 280 out of 2990 in Cosmetics and Personal Care category
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