Julep
Julep Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Julep has 2.3 star rating based on 155 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Good customer service, High quality products.
Cons: Horrible customer service, Not told this was a membership, Prices to high.Recent recommendations regarding this business are as follows: "Not good to deal with", "Don’t order from here", "No clue", "Do not order from this company. They are irresponsible, unreliable and possibly a scam.", "Order on computer rather on phone, Color samples would be larger. But, again it is the best eyeshadow I ever tried & I am old enough to have tried a lot of them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Julep has 2.3 star rating based on 155 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Good customer service, High quality products.
Cons: Horrible customer service, Not told this was a membership, Prices to high.Recent recommendations regarding this business are as follows: "Not good to deal with", "Don’t order from here", "No clue", "Do not order from this company. They are irresponsible, unreliable and possibly a scam.", "Order on computer rather on phone, Color samples would be larger. But, again it is the best eyeshadow I ever tried & I am old enough to have tried a lot of them.".
Most users ask Julep for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Website. Consumers are not pleased with Location and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never got product I paid for
- First time i talked it was good
- Phone numbers are disconnected
- No customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered product never received
I keep calling and emailing info@***.com for 2 weeks now. No one answers.
- I like the color lipstick
- You never get it
Preferred solution: Full refund
User's recommendation: Don’t order from here
Didn't receive my order
User's recommendation: Not good to deal with
Can’t reach them about a credit I have
User's recommendation: No clue
Products I don't lime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oceanside, CaliforniaDid not receive product ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with return
Preferred solution: Full refund
I never bought this product I get messages daily from them and can’t get this resolved
Pencil sharpener problem. And need advice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | West Leisenring, PennsylvaniaBroken already
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, VirginiaWaiting for Approval for Return and Refund
I purchased 3 items on Feb. 18.
I did not receive them until March 2 or 3. Their "30 days from date of order return policy" meant I had to return the items by March 18. THAT is not a 30-day return policy".
The eyeshadows and mascara made my eyes water immediately. I called the company's number.
In contradiction to their suggestion to call them before returning anything, when I called the message said they don't accept phone calls.
Two emails I sent with my request were acknowledged automatically by Zendesk. Neither email resulted in a response from the company.
I finally attempted to "chat" with them this morning and amazingly was issued a refund to my AmEx card and did not have to return the items.
User's recommendation: Do not order from this company. They are irresponsible, unreliable and possibly a scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redding, CaliforniaLast order was way different than pictured
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLike to know more about creme-to-powder eyeshadow stick
- Smooth application
- Easy to use
- No cons
Preferred solution: Just a good color chart
User's recommendation: Order on computer rather on phone, Color samples would be larger. But, again it is the best eyeshadow I ever tried & I am old enough to have tried a lot of them.
Problem with eye shadow stick
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