Michele W Zib

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Verified Reviewer

No response

You did not fill my order and you took my money. Never received my order. Contacting my bank to get my money back. Can not even speak with a human. All you phone numbers do not work.
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Loss:
$43

Preferred solution: Deliver product or service ordered

Penny M Mvr

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Verified Reviewer

I never got product I paid for

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Original review Feb 12, 2024
I never received my product and if you cant even send it at least return my money, it looks like what happened is when I contacted them when the package was empty that I received in the mail,they just acted like it was a return, because its on the page that it was no need to return the unused product. And they tell you that the chat is 24/7 but you cant click on the chat it doesnt do anything
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Loss:
$42
Pros:
  • First time i talked it was good
Cons:
  • Phone numbers are disconnected
  • No customer service

Preferred solution: Deliver product or service ordered

Shari R Qtw

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Verified Reviewer

I ordered product never received

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Updated by user Jan 24, 2024

I keep calling and emailing info@***.com for 2 weeks now. No one answers.

Original review Jan 24, 2024
I called several numbers and one of them happened to be a political campaign office. Cannot find a number anywhere.
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Loss:
$58
Pros:
  • I like the color lipstick
Cons:
  • You never get it

Preferred solution: Full refund

User's recommendation: Don’t order from here

Anonymous
map-marker Auburn, New York

Didn't receive my order

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Ordered products on Feb. 2nd. Waited for confirmation e mail. Didn't get one. Called and the # isn't in service. E mailed and they said it arrived on the 8th.It didn't!
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User's recommendation: Not good to deal with

Gage Zon
map-marker Carlsbad, California

Can’t reach them about a credit I have

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Phone numbers dont work and emails are going unanswered. Ready to forgo about 30 plus dollars of a credit. Very frustrating even this little
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User's recommendation: No clue

Anonymous
map-marker Dallas, Texas

Products I don't lime

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I dont have a complaint. I just have a few items I don't really like but I don't have the original order number. Also I would really like an eyeliner in gray. I think I have every color of eyeliner and eye shadow and I can't seem to have anything with gray.
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Linnfa K

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Verified Reviewer
| map-marker Oceanside, California

Did not receive product ordered

I ordered gel eye pencils. A notice on my mobile phone said pkg was delivered. It was not in my mailbox.
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Martina B Yto

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Verified Reviewer

Issues with return

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I developed an allergic reaction from the makeup I purchased. I started a return multiple times on the website without success. I need return address. Thank you, Martina
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Preferred solution: Full refund

Anonymous
map-marker Watchung, New Jersey

I never bought this product I get messages daily from them and can’t get this resolved

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Stop sending me advertising via messages n my phone! This is harassment!!! Stop sending me messages. Stop!
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Anonymous
map-marker Somerset, New Jersey

Pencil sharpener problem. And need advice

Hi. Why does your sharpener chew up the pencil so badly. It leaves sharp edges in the liner which scratches my eye lid. Thank you Also which shadows compliment your new rainstorm shimmer and meadow shimmer. Appreciate the help.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Leisenring, Pennsylvania

Broken already

Julep - Broken already
Brow, pencil & brush Broke after a short time I was going to use the brush side & when I took top off I heard it break & now the brush is down inside & I cant get out
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Valerie S Yyi

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Verified Reviewer
| map-marker Arlington, Virginia

Waiting for Approval for Return and Refund

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I purchased 3 items on Feb. 18.

I did not receive them until March 2 or 3. Their "30 days from date of order return policy" meant I had to return the items by March 18. THAT is not a 30-day return policy".

The eyeshadows and mascara made my eyes water immediately. I called the company's number.

In contradiction to their suggestion to call them before returning anything, when I called the message said they don't accept phone calls.

Two emails I sent with my request were acknowledged automatically by Zendesk. Neither email resulted in a response from the company.

I finally attempted to "chat" with them this morning and amazingly was issued a refund to my AmEx card and did not have to return the items.

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User's recommendation: Do not order from this company. They are irresponsible, unreliable and possibly a scam.

Cathy J Tir

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Verified Reviewer
| map-marker Redding, California

Last order was way different than pictured

Julep - Last order was way different than pictured
I ordered two eyeshadow sticks stone matte. They looked brown on the picture but they were light grey. How to I exchange them for cocoa? The colors look totally different in the pictures I dont know my order number as I deleted it Cathy Jansen 11323 Old Oregon Trail Redding California. 96003 5**-**7-9330
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Anonymous
map-marker Minneapolis, Minnesota

Poor customer service

I placed an order on 4/28 (JMS242****)I have reached out several times asking for tracking information or any information regarding the status of my order. I have not received a response. This is in poor taste and unacceptable customer service. At this point, I would like a refund. I would greatly appreciate it if someone would please respond. Thank you, Theresa Turner
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Ann T Nnn

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Verified Reviewer

Like to know more about creme-to-powder eyeshadow stick

I ordered an eyeshadow stick through Amazon. It arrived and I tried it. It is the best eyeshadow I have ever used but the color is not what I expected. All I need is a good color chart so I can order another color. .I am not a "pissed customer". I just want to see all the colors available.
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Pros:
  • Smooth application
  • Easy to use
Cons:
  • No cons

Preferred solution: Just a good color chart

User's recommendation: Order on computer rather on phone, Color samples would be larger. But, again it is the best eyeshadow I ever tried & I am old enough to have tried a lot of them.

Anonymous
map-marker Burlington, Massachusetts

Problem with eye shadow stick

When I opened it up.the eye stick fell out and I could not get it back.in. This also happened with another one. Could you please send me a replacement.
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