I've had Julep for approximately 8 months now. I absolutely LOVE it. Their customer service has responded WITHIN HOURS of me emailing an issue. Once, when I moved, I forgot to change my mailing address, and I'm guessing my monthly box was sent to the my old address. I...Read more
Don't sign up for a membership. You can't cancel online. You have to call, wait on hold, deal with a hard sell to stay, then find out they still didn't process your cancellation. Just cancel on their site each month, they'll tell you. The site is frequently down during...Read more
I was willing to overlook the INSANELY HIGH PRICE per oz. of nail polish UNTIL- after becoming a Maven subscriber, I had issues with every promo code. The only reason I subscribed in the first place was to get the discount and coupon codes offered to Mavens....Read more
Julep Nail Polish Review
Poor quality products. Concealer made me break out and burned my eyes. Nail polish consists of 50 coats before you see results. Love the idea but awful quality. E.L.F is better quality than this garbage.
Other Product Review
Horrible customer service. Three emas and still no help! They are about toose my business for good!
Julep Subscription Review
Was charged without notification for $24.99 and there was no information as to why. I can only assume that my previous purchase was tied to some sort of subscription that I was unaware of. This website is very sneaky and I hate that consumers feel they have the right to trick you into things like this. This is my hard earned money they took from me without my knowledge.
Julep Cancellation Policy Review
I am trying to cancel my membership from last one year but customer service calls never went through it just keeps ringing so the best alternative I have is I skip the monthly box but sometimes i don't remember to cancel and I receive this box. Though I have no complaints about the produt, but please I have got enough nail paints and somebody please help in cancelling the subscription.
Their prices are WAY too high, and after I placed my order was charged the exchange rate (which I thought had already been done). I wanted to return my product because the exchange was terrible, they TOLD ME TO return the product by marking the box "return to...Read more
This was my first time ordering from Julep. They had great deals for black friday. So I decided to try out their products.I ordered on 11/26/15 and got an eyeshadow palette for the great price of $20 dollars. A few weeks past and it was getting close to a month. So I...Read more
- Great deal
- Pigmentation of the eyeshadow
I didn't like
- Lack of communication on late package
One of the products that you will be receiving is a piece of candy. Yup. You pay $25 a month to receive 3 products and a piece of candy. Worth? I think not. Other services like Ipsy, you receive 5 products (at least 1 of which is a full sized product) for only $10 per...Read more
I used to love Julep. I liked the products and the customer service WAS excellent. They even gave the option to skip monthly if you didn't feel like buying anything that month. Supposedly they updated their system and my refer-a-friend rewards worth $30 went missing...Read more
The website makes it impossible for you to use "jules rewards." I tried skipping a month one time and was able to do it. Mostly because it was within the time period of the second visit or something like that. The product is okay, but way too expensive. I think for the...Read more
I was willing to pay just the shipping for $2.99 for the "free" sample box and this apparently signed me up for a MONTHLY subscription for PURCHASING some kind of gift box. This monthly subscription that they trick their customers into signing up for took $24.99 from...Read more
West Vancouver, British Columbia
I didn't like
- Horrible customer service
- Free sample pack
At first I signed up for the free box & didn't fully understand how customizable the box & subscription is. I would look at the different boxes available and choose my favorite and be mostly satisfied once I received it. Several months ago I decided I would...Read more
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