I was so happy with Julep for so long... I have been a Maven for a while now and I have never had an issue with anything. The products are always great, never damaged when they arrive, and the free shipping was great as well. However my very last order to Julep has me...Read more
Their prices are so high and I didn't want to belong to the club until I tried their products, bottles of nail polish were so small, curious as to why, they go bad, meaning thick after just 2 months. A total waste of time and money, never again. They charged my card...Read more
Unfortunately, this is true of most people, including college students *of all ages*. Nobody "tricked you" or "went into your account", you just didn't read. What is especially telling is the poor grammar and misspellings in the complaints below. Everything is clearly...Read more
- Products and customer service
- Product quality
I didn't like
- Bad reviews
Julep Membership Review
Wasnt aware it charged my card every month. And havent been able to cancel. Not satisfied with product eitger. Most of time small julep brand pokish thats def not worth 30 bucks!
Julep Beauty Box Review
I cancelled a subscription in December for a box I never recovered, and I am still getting charged monthly, with no boxes! When I called them, they said they have no record of my charge. So I called PayPal, which is the company they charge with. PayPal has investigated, and will refund me for December, January and February.
I have been a member for several months now and love that you can customize the box to whatever you want to put in it. The quality of the polish is worth the price as the pigmentation is much better quality than other brands I have tried, it stays on longer without...Read more
I signed up for the March birthday box that was supposed to be free plus $2.99 shipping. They failed to mention that it would sign me up for auto-charge on my debit card for $24.99 a month. Who can pay $25 for freaking nail polish?!?! Anyway, I got the charge on my...Read more
I trying to subscribe to your products and pay 3 months upfront and the card I'm using is a visa debit card and i justed my account with plenty of money on it. My employer at Amtrak gives our checks on debit cards. Everyother site takes including ipsy and just fab....Read more
I've had Julep for approximately 8 months now. I absolutely LOVE it. Their customer service has responded WITHIN HOURS of me emailing an issue. Once, when I moved, I forgot to change my mailing address, and I'm guessing my monthly box was sent to the my old address. I...Read more
Don't sign up for a membership. You can't cancel online. You have to call, wait on hold, deal with a hard sell to stay, then find out they still didn't process your cancellation. Just cancel on their site each month, they'll tell you. The site is frequently down during...Read more
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