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I was so happy with Julep for so long... I have been a Maven for a while now and I have never had an issue with anything. The products are always great, never damaged when they arrive, and the free shipping was great as well. However my very last order to Julep has me...
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Anonymous
Anonymous

Did you file a chargeback with your credit card company? That seems like a good idea

#865684
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Their prices are so high and I didn't want to belong to the club until I tried their products, bottles of nail polish were so small, curious as to why, they go bad, meaning thick after just 2 months. A total waste of time and money, never again. They charged my card...
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1.3
#852980
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Unfortunately, this is true of most people, including college students *of all ages*. Nobody "tricked you" or "went into your account", you just didn't read. What is especially telling is the poor grammar and misspellings in the complaints below. Everything is clearly...
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Anonymous
Anonymous

Calling other reviewers immature for complaining, and using their grammar as proof does not help Julep make more money. Perhaps the customer IS wrong - will calling the custo...

4.9
I liked
  • Products and customer service
  • Product quality
I didn't like
  • Bad reviews
#847973
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Julep Membership Review

Wasnt aware it charged my card every month. And havent been able to cancel. Not satisfied with product eitger. Most of time small julep brand pokish thats def not worth 30 bucks!
1.1
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Value for money
#833079
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Julep Beauty Box Review

I cancelled a subscription in December for a box I never recovered, and I am still getting charged monthly, with no boxes! When I called them, they said they have no record of my charge. So I called PayPal, which is the company they charge with. PayPal has investigated, and will refund me for December, January and February.
#822065
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I have been a member for several months now and love that you can customize the box to whatever you want to put in it. The quality of the polish is worth the price as the pigmentation is much better quality than other brands I have tried, it stays on longer without...
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5.0
I liked
  • Loved their fast delivery
  • Polish
  • Packaging
#820045
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I signed up for the March birthday box that was supposed to be free plus $2.99 shipping. They failed to mention that it would sign me up for auto-charge on my debit card for $24.99 a month. Who can pay $25 for freaking nail polish?!?! Anyway, I got the charge on my...
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Anonymous
Anonymous

How long after you ordered the free box and paid the $2.99 shipping fee did u call to cancel & then they told u they already sent out your next box? Please include as many det...

#818504
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I trying to subscribe to your products and pay 3 months upfront and the card I'm using is a visa debit card and i justed my account with plenty of money on it. My employer at Amtrak gives our checks on debit cards. Everyother site takes including ipsy and just fab....
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Anonymous
Honey79

Wow, instead of wasting your paycheck on makeup subscription boxes you should seriously consider investing in an English language course to clean up your atrocious grammar!

#813667
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I've had Julep for approximately 8 months now. I absolutely LOVE it. Their customer service has responded WITHIN HOURS of me emailing an issue. Once, when I moved, I forgot to change my mailing address, and I'm guessing my monthly box was sent to the my old address. I...
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4.6
#813373
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Don't sign up for a membership. You can't cancel online. You have to call, wait on hold, deal with a hard sell to stay, then find out they still didn't process your cancellation. Just cancel on their site each month, they'll tell you. The site is frequently down during...
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#813326
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