Not resolved

I signed up for julep on July 24th. I ordered a box and when my order was confirmed everything was correct.

When I tracked my shipment they had messed up my address and my box got shipped back. I tried calling them 15+ times and was always on hold and had to leave voicemails. Not once did I get anyone on the phone. I also sent 10+ emails and only received about 2 responses which were blanket responses stating that they would look into the issue.

A month later and still nothing.

No returned calls, no relevant emails, no box, and I refund. I have never experienced such horrible customer service in my life and I will never recommend anyone ordering from this company.

Reason of review: Problem with delivery.

Monetary Loss: $25.

Preferred solution: Full refund.

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